|
From:Symantec
|
See Product Page
|
User Rating: Amazon Sales Rank:#7 |
| | Page: << 1 2 3 4 5 6 7 8 9 ... 19 >> |
3 of 3 customers found the following review helpful:
 More annoyance, little help, 2008-08-05
In reality, while Norton 360 is probably protecting me against viruses, it seems to make my computer run slower. It uses up alot of resources, that's for sure. It also put a task bar on top, which I did not want. I feel like Norton also finds ways to charge more money to its customers. For example, the program insists that you back up your files on their online server, otherwise you'll keep being alerted. Of course when you do that, another alert comes asking you to pay more for storage, because you do not have enough space to back up the whole thing. Paying for their software should be enough! When there are errors or problems with Norton, in the last couple of years, the service has deteriorated. A few years back, replies would be personal and even helpful, but now they seem vague and ineffective, and don't respond well to replies. It seems like they are automated and not written by actual people. I ordered 360 to give Norton one more try, but now I think this was the last straw, and I will try other virus software in the future.
1 of 1 customers found the following review helpful:
Absolutely the worst software, and worst support EVER!, 2008-08-04
Norton used to be known as a company with terrific products, with wonderful support. I own a business with around 10 PC's and a Win 2K server. We have run Norton products for many years. However,I am very sorry to say that after 3 months of using their new Norton 360 product, I am extremely disappointed. That's an understatement. There is a file installed during their installation, called SPBBCDRV.SYS. This file causes Windows XP Pro to crash regularly! And every time I contact Symantec about it, their answer is to uninstall the product, and reinstall it. This takes about an hour, more like two, if you wish to re-enter your personal data (there is of course no way to save this). THEY ARE AWARE OF THE PROBLEM WITH THEIR SPBBCDRV.SYS FILE, BUT HAVE NO SOLUTION!!!
First, Norton doesn't have any idea what to do about this file that repeatedly causes Windows Blue Screen Of Death crashes. Secondly, correspondence with Symantec regarding this and other issues, usually involves a non-technically savey employer telling you things that have nothing to do with any of the problems. Thirdly, Symantec's follow-up emails are NEVER answered. When emails generated via their "problem solving" system on their website are answered, they are ALWAYS generic responses, and have never solved our problems.
Well, I could just go on and on about this. But let me just say that I am truly sorry I bought this product and installed in on multiple business computers. I have just spent the last 4 days developing work-arounds of the various problems on many of the machines.
I WILL SOON UNINSTALL THIS PRODUCT ON ALL OUR MACHINES, AS SOON AS I PURCHASE ANOTHER INTERNET SECURITY PRODUCT.
PS I am running their latest, newest version N360 Version 2.
 Captures the internet, 2008-08-02
The Norton 360 is an easy program to load. It checks for updates immediately and begins working right away. I am pleased with the security it provides and the ease of checking any problems it may encounter while I am surfing the internet. I highly recommend it.
1 of 1 customers found the following review helpful:
 Below Par, 2008-08-02
I bought the download version of this product directly from Symantec as a license for 3 PCs. I have used Norton for several years now, so did not expect any problems. But here is what I have run into.
1. PC-1 - An XP Pro desktop. This is a workhorse machine. Installation was easy. But I noticed that all components of MS Office Pro remain in the memory even after the application is properly exited. These include Outlook, Excel, Word and Access. I have to go to Task Manager to kill the process.
Symantec has not been able to give me any answer except to call MSFT. The PC is over 4 years old and so is Office 2003 which came pre-installed. This problem never occurred before I installed Norton 360 v. 2.0. No new programs have been installed except Norton 360.
2. PC-2 - A laptop with XP Pro and Office 2003. I use this laptop very infrequently and mostly for web browsing and noticed the same problem as described above. This laptop is over two years old. Again, no additional programs have been installed on this machine except Norton.
3. PC-2 - An older (> 4 years) laptop with XP Pro and Office 2003. This laptop is at a remote location and I do not have a good way to find out if the above problem persists. But the virus scan on this laptop has been running for over ten days and not getting completed.
In summary, there are issues with this product that Symantec does not want to identify and fix. Their tech support tried to pass the buck to MSFT but when I said that the MSFT applications have been on the machines for far longer and did not have any problems, they today threw the towel and told me to uninstall the product. huh?
4 of 4 customers found the following review helpful:
Norton 360 is a resource hog, 2008-08-02
I am a Norton Utilities and Antivirus user from way back in the DOS days. I was actually more of a fan of Norton products. They were great. Reliable. Efficient. They did the job.
I migrated over time to many version of Norton products. I really liked that earlier version of Systemworks that ran on W95 and W98. With the Systemworks that was designed for XP, I noted a reduction of functionality. My last version of Systemworks was version 2003. An okay version, but not as useful as 2001.
I decided earlier this year to upgrade to Norton's latest utilities. After all, I was loyal and I trusted Norton. I went with Norton 360 2.0.
Prior to making my purchase decision, I did research the reviews on many sites. I saw mixed reviews that ranged from "works great" to "I had so many problems that I had to uninstall it". The reviews were for version 1. At the time there were no reviews for 2.0. I needed to upgrade to something and decided to take a plunge with 2.0. Remember, I was a loyal Norton user. I figured/hoped that Norton would have addressed the problems and criticisms on version 1. It was Norton after all!
My loyalty and blind faith in Norton was a blunder. This program is a pig. It uses enormous quantities of resources, When it runs scans you can just forget about doing anything else. It often will take a huge slices of CPU time just check the status of its components. It is not a good neighbor with your other applications. When it wants to run, it runs and takes everything with it. It acts like it is the most important application on your computer. Its just a utility and needs to accept that status and run in the background at a lower priority.
It is very difficult to minimize its impact your system. You can set some functions to manual including updates and scans. However, it is always trying to reset everything to automatic. Hit "fix" on one of the warning flags and all of the automatic settings are restored.
I had to go into Task Manager or Services on occasion to kill Norton 360 processes in order to get things done that I needed to do at that moment. If I didn't stop the offending Norton 360 process, some of my applications that did real work for me would not run properly (they would run excruciatingly slow). I can not imagine what users that did not have the systems background would do. They were/are just screwed.
I have decided to go elsewhere for my security needs. The Norton that I trusted and liked does not exist anymore. RIP.
-- August 18, 2008 addendum --
I tried to submit the next comment as a separate post. I can only have one post so I am adding this to my earlier review.
Are you a gambler?
There appears to be a segment that love the product and an equal or slightly greater segment that hate the product. While the numerical standing of the reviews are not necessarily statistically accurate, they do form a image of the level of satisfaction for the product. Any manufacturer that gets the responses that this product received should be very concerned.
It is believable that those that have had a good experience with the product had a system at the time that worked well with it. Was it the quantity of processes running on their system, their systems resources or any other particular quality that makes their system unique. It does not matter to them or us what it was since it worked acceptably. It should matter to the manufacturer so that they can determine what works. Hopefully for the happy users their experience will continue to be good.
Some of the unhappy customers reported good results after the initial install. However, things started to go in the wrong direction after a few days or weeks.
I find that the overall apparent level of technical expertise was on the higher end for the unhappy customers. Most likely, these customers have tried various approaches to remedy the poor performance that they experienced. Reinstalls. Calls to customer service. Tweaking the system settings in Windows. More calls to customer service. These are not the steps that should be undertaken by any user except for very specific or rare situations. As mentioned earlier, the manufacturer should be very concerned about this product and the effect that it may have on their reputation.
This is a product advertised for mainstream distribution and usage. As such, it should install easily and run without conflict with the majority of other applications. It is a utility and should be in the background 99% of the time. If a productivity application is actively running, the utility should release resources and assume a lower priority. It should be able to detect idle periods and run resource consuming processes at those times.
So what do you do if you are considering purchasing this product and you reading these reviews? Are you going to be one of the lucky and happy customers or are you going to have problems? How much of a gambler are you?
|
| Page: << 1 2 3 4 5 6 7 8 9 ... 19 >> |
|