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From:Genie Backup Manager Professional , Genie-soft ,
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User Rating: Amazon Sales Rank:#1250 |
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 To get results ask for you money back, 2008-08-25
I purchased Genie Backup Manager Professional V8.0 in CD form. It came with the holder smashed and the disc cracked. Several e-mails later a new disc was sent out. This one was received intact. I loaded the program and was never able to get the program to run without fatal errors. Their customer serve could only come up with lame suggestions on how to fix the problem. I then requested my money back. That got their attention. Some 20 hours of testing and many e-mails back and forth found the problem. The files were too big for the file system. The problem is that customer service claims the program flags this fault. It did not on at least 20 different backups. Genie is the most versatile backup program I could find but not without it bugs. When you do not get satisfaction from customer service ask for you money back. It is the only way to get their attention.
5 of 5 customers found the following review helpful:
 Great backup, 2008-07-05
Running under vista. Works great - very easy to set up. No crashes, no glitches.
11 of 15 customers found the following review helpful:
 Crashes & Burns, 2008-05-30
I used the "try before you buy" option and that worked out satisfactorily - enough so, that when I learned I would have to install a new hard drive - I opted the "buy" and paid the price - since that time, the product will not run and continually crashes. While I was a prospective customer, I got immediate help. Now that I am a customer, I get mediocre to no help. I must wait 24 hours each and every time to respond why their product doesn't work - all I get is pointed to a knowledge base without answering my questions. The product won't work, and I can't get help in time since my drive's going out - at this point, I think I want my money back.
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