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From:Trene Micro, Inc. , Trend Micro ,
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User Rating: Amazon Sales Rank:#328 |
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8 of 9 customers found the following review helpful:
 Very happy with it - works even better than 2007 version, 2007-11-03
I installed Trend Micro Internet Security Pro 2008 (TMISP 2008) on a 1.73 GHz Dell Inspiron 9300 Laptop with Windows Media Center 2005 and 1GB of RAM. I bought a 3-user license for $0 after rebate (they must make it up on volume:-) at Frys Electronics and followed the installation instructions on the small paper card inside the box. First I removed all other antivirus, firewall, and spyware programs, including turning off the Windows firewall. Then I rebooted and defragmented the hard disk (my idea). Next I inserted the CD-ROM and performed a default installation for a home network with no wireless connection. The installation was extremely easy and polished, and fairly quick. I then rebooted and did a full scan, which required about 1/2 hour for 40GB of programs and data, and found 24 cookies. Next I tested all of my normal web sites and logged into my work F5 Firepass SSL VPN with no problems at all. PC boot-up performance seems a little slow, but still okay. I checked to see that all default protections were active and noticed that the firewall is set at "minimum" protection level for this home network profile. I later turned up the firewall security level up to Medium, which still did not cause the usual pop-up warnings that the 2007 version gives me when I try to install or change any programs or registry settings. All-in-all I am very pleased with the 2008 version, although I was a little miffed that it did not want me to keep WebRoot Spy Sweeper on the system. I like the simplicity and performance of using a top-rated suite from a single vendor, so I will stick with Trend Micro. I suspect that the troubles that other reviewers reported are mainly due to one or more of: 1) Already having viruses or spyware on their PC, 2) Not having enough RAM, 3) Buying the program on-line instead of from a store, 4) Not uninstalling all other security software and rebooting before starting the installation, and 5) Not selecting the "home network/no wireless" configuration and thus getting security settings that are too restrictive to do their normal work without customizing the firewall settings (which I had to do to make ping (ICMP) work, for instance). When I later installed TMISP 2008 on a Vista PC, I also found that I had to reboot it when changing the security profile from Direct Internet Connection to Wireless connection (otherwise the Vista PC could not be discovered by other PCs in my home network). If you follow the procedure that I have described and then turn up the security settings later, you may have a good experience. My only remaining concern is that I still don't have all of the Pro features turned on and may need to tighten the security settings further.
3 of 3 customers found the following review helpful:
 its ok.......but............, 2007-11-03
I have bought this product, and for the most part it is ok, except when you need tech help, I have a minor issue (bug) that I wrote to them about several times but have yet to hear back,,,,,,,,,this bug has to do with not being able to access my acessories on the startup menu, the icons on my desk top go crazy and the startup menu closes all other folder or files in my start up menu are ok............
will I keep this product Probably not.............
10 of 10 customers found the following review helpful:
THIS TREND IS HIGHLY POSITIVE!, 2007-10-04
I was a Norton Anti-Virus user for more than a decade, despite Symantec's horrible customer service and tendency to hog computer resources. It was just easier to renew each year than switch to something else, especially when dealing with approximatelly 15 home and business computers. This week (Oct 3, 2007), when it came time to renew on our three home computers, I once again took what seemed like the easy route and bought the latest, greatest Norton 360 product. What a nightmare! After a week of installing and uninstalling this awful product, I waited on hold for 90 minutes until I could ask that Norton refund my money. The refund center must be awfully busy. Then I bought Trend Micro Internet Security Pro. Security Pro installed easily on two machines. I had one minor issue when installing on my laptop computer, probably caused by me. I was able to reach a Trend Micro tech quickly by phone and she resolved the problem quickly. I don't know what the grumpy reviewer's problem is. The single-user license clearly states that Trend Micro allows you to put the software on 3 computers. I like the fact that I now have software that covers firewall, antivirus, spam blocking, phishing and other security issues all in one neat bundle, and for one annual fee. Also, it was nice to talk with a tech support person well versed on the product and easy to understand. My old ears have trouble with heavy accents, such as those of the friendly, though unable to help, folks in Symantec's India support center.
37 of 40 customers found the following review helpful:
I think Trend Micro has a nice product here, 2007-09-29
(This is the same review I posted for Trend Micro Internet Security 2008, since that's basically the same product as the Trend Micro Internet Security Pro 2008, minus a few bells and whistles. I am posting it in both places because I see the review prior to this one was posted for both products also, and I don't think that reviewer gave the product a fair shake, as I expand upon below.)
I haven't bought this product yet, but I have just downloaded and installed the free 30-day trial version Of Trend Micro Internet Security Pro 2008 and am VERY pleased with it so far. Running Vista, I have had problems with some security products in the past (including Trend Micro) but it appears they have now corrected those problems with this newly-released product.
Frankly, the review immediately prior to mine seems dubious. He submitted reviews for TWO Trend Micro products, claims he purchased them both on the same day, and submitted identical (and very negative!) reviews for both products! Why would he buy a second product from the same company if he was so disappointed with the first one?? He panned both Trend Micro Internet Security 2008 AND Trend Micro Internet Security Pro 2008. I smell a fish.
What I found was that the free 30-day trial version of Trend Micro Internet Security Pro 2008 installed flawlessly and has a VERY clear user interface. It detected and removed numerous spy cookies. It scanned my files quickly and found no viruses. No surprise there because I had been running a competitor's product for the past month, which kept my PC clean. I've been evaluating several competing security suites for my new Vista system until I decide which one I want to purchase. ZoneAlarm seemed to work well, as did Bitware. My impression is that the Trend Micro Pro is the most complete of the three, and has the clearest user interface. All three cost about the same. I'll give the Trend Micro another week or so of use and then make my purchase, which at this point I think will be the Trend Micro, probably not the "Pro" version but instead the simpler Trend Micro Internet Security 2008 version. It lacks a few of the features of the "Pro", but they're not features I'm apt to use and it costs about $20 less.
Based on my use so far, I really don't have any idea what the prior reviewer is talking about. If you go to the Trend Micro website, there's a link, in plain view, right on the order page which allows you to select whatever renew option you desire - automatic or not - as well as allowing you to select either 1 year, 2 year, or 3 year. And it clearly says "3 user" also, not "1 user" as he claimed. Frankly, his review sounds like sour grapes. Maybe he works for a competing security product? Else why would he submit two identical reviews for two different products from the same vendor, and both reviews claim that he dislikes that vendor intensely???
I don't work for Trend Micro (although I have used their product in the past when I had XP and was pleased with it) nor do I work for any other software security company. I'm just your typical PC user, trying to find a good product for my Vista system. I encourage others to try the free Trend Micro trial products (they offer several versions to pick from) for themselves. But as I said earlier, my impression is that it's now the best of the lot, and I have tried Bitware, Microsoft's suite (I forget what they called it but it was "Onestop" or "TotalCare" or something like that), Norton's version for Vista, and ZoneAlarm, so I have a pretty good basis for comparison.
14 of 29 customers found the following review helpful:
 I wish I could give it zero stars, 2007-09-28
#1
Don't tell me what I can have on my computer. Instead you find a way to make your software work right in my PC! Don't tell me you can't make it work because Symantec made it work with their Norton 2008 Internet Security.
Explanation:
Trend Micro Internet Security 2008 searched, detected, and wanted to remove Webroot Spy Sweeper to start the installation. There are only two choices, stop the installation or give Trend Micro Internet Security 2008 permission to remove Webroot Spy Sweeper in order to begin installation. Spy Sweeper has been around for many, many, years. If you are Trend Micro, and you know enough about Spy Sweeper to actually write the installation codes to go and look for it and remove it, then you should have spent that time instead on figuring out how to make your software work with Spy Sweeper, period! Trend Micro has been around long enough to know better. AND, Spy Sweeper is not a no name brand new software from a small third party software maker. TREND MICRO MAKE IT WORK!
#2.
I decided not to wait to buy the Retail CD version of the Trend Micro Internet Security 2008 from Amazon because it wasn't going to be available for shipping until October 9-12, 2007. Instead on September 27th I went directly to Trend Micro and purchased it directly from Trend Micro as a download. The product description says 3-user license. I clicked and purchased. When the process was complete Trend Micro thanked me for purchasing a 1-user license. Try it out for yourself by going to the Trend Micro website and look at the product information for Internet Security 2008. It say that it is licensed for 3 computers. I have a desktop and a laptop. When I finished buying it, the confirmation said 1-user license! That is not honest.
#3
If you have a quality product, you don't have to force me into "autoRenew". I will come back on my own and renew my subscription in 12 months.
Details:
When you purchase the download version of Trend Micro Internet Security 2008 directly from Trend Micro you must be carefull. There is a little box next to the item in your shopping cart that you must change. THEIR DEFAULT MODE IS PURCHAE FOR ONE YEAR WITH AUTO-RENEW. That means they are trying to make you stay or you will have to take additonal steps to later on opt out. This is not like Hotel California that you can check out but never leave.
I acutally paid attention. If you pay close attention, in your shopping cart you can change the default 1-year autoRenew to 1-year without autoRenew. I chose one year without autoRenew. I even got a print screen of my shopping cart that showed one year without autoRenew. When the purchase was complete, the confirmation said that I had purchased a one-year =>with<= autoRenew, 1-user license, of the Trend Micro Internet Security 2008. That is not honest.
#2 and #3 Combined
Combining #2 and #3 shows that this company is either unethical, or they send out confirmation that is not accurate matching to what was purchased. Trend Micro has been around for many years. Neither two reasons hold water. You can't use deceit (item#2 & item#3) and you been in business long enough to send out correct confirmations.
Referencing to items#2 and #3 when I purchased the product directly from the software maker and they bait & switched one user for three user and sold autoRenew when I purchased without autoRenew, then I can not trust Trend Micro. If I can't trust the actual maker of the product (Trend Micro), WHY WOULD I TRUST TO PURCHASE IT FROM DISTRIBUTOR/RESELLER LIKE AMAZON????
#4
BAD BUSINESS PRACTICE:
If you are an honest seller, you don't give 1-year autoRenew as default and make it hard to see to notice to make the changes. These are your choices: 1-year with autoRenew(default), 2-year with autoRenew, 3-year with autoRenew, 1-year without autoRenew, 2-year without autoRenew, and 3-year without autoRenew.
DON'T GIVE ME 1-YEAR AUTORENEW AS DEFUALT. Give me six choices out in the open and let me see it and click on the one I like to purchase! I picked the one I liked (I have a printscreen of it) and they still sold me 1-year autoRenew!!! THAT'S NOT RIGHT!
#5
ANOTHER BAD BUSINESS PRACTICE:
Go to Trend Micro and work your way through to the part on what would you have to do to cancel your order. On credit card purchases the first day is the ONLY time you can cancel your order. AND you can only request it as a web based Email request in the Trend Micro site. They don't give you an Email address so that you can use your own Email account to send out the cancellation Email request so there is time and date stamp proof that you made the refund request in time on the first day!
#6
ANOTHER BAD BUSINESS PRACTICE:
If you uninstall the Trend Micro Internet Security 2008 for ANY reason, you will NEVER be able to install that software on that PC again!!!! Mr or Mrs Trend Micro, why do you care? It is non of your business! I bought and paid for that software. I gave you full price for it! I should be able to install and uninstall and install it back as many times as I want on my PC. That software is licensed to me for one year!!! I should be able to take it out and put it back in my PC as many times as I want as long as I do it on my own PC!!!! I paid full price for this right.
Alternate:
After my problems as you read above, I went to Symantec and purchased Norton Intrnet Security 2008 instead. I paid for 3-user (PC) license and I got 3-user license. It said it clearly (3-user) in confirmation. AND I didn't have the autoRenew problem. AND it installed 100% correctly without making me uninstall Webroot Spy Sweeper. Norton Internet Security 2008 peacefully got along with Spy Sweeper and didn't tell me what other software I can or cannot have on my PC unlike Trend Micro Internet Security 2008!!
I am not a sales person, I am not in any way related to the software industry or computers, Trend Micro, or Symantec, or Amazon. I am not a computer geek. I am just like you. I want to get what I pay for, I like honestly, and I value quality and integrity.
Trend Micro, as a company you have failed me! AND I have chosen to take my business to Symantec.
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