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From:Zone Labs
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User Rating: Amazon Sales Rank:#1026 |
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5 of 6 customers found the following review helpful:
 AWFUL TERRIBLE WORTHLESS DANGEROUS!!!, 2008-01-02
DO NOT USE THIS PRODUCT!!! Foolishly, I didn't listen to the other reviewers on this site. Nothing but problems. The first thing ZoneAlarm did to my computer when I tried to install it was give me the Blue Screen of Death and crash my notebook computer. I rebooted and ZoneAlarm crashed it again. So I rebooted in Safe Mode, uninstalled ZoneAlarm, deleted the folder, and rebooted again. Problem solved. Then I snapped the disk in half. I wasn't even going to ask for a refund or try any of the workarounds - downloading updates, installing in safe mode, etcetera. I'll just buy something else. If I could give this product -negative five stars, I would. This is a terrible, awful, dangerous software product. Maybe they'll fix the problem in a later version, but right now ZoneAlarm is not ready for Vista. DO NOT USE THIS PRODUCT!!! STAY AWAY!!! I hope this review helps you.
3 of 3 customers found the following review helpful:
Additional issues with ZA, 2008-01-01
I have a five-year old Dell 4550 with 1GB. Windows XP PRO with multiple users. In general, I do not have the performance problems noted by many. I have maintained the updates and now use 7.0.462. Once in a while vsmon will go wild, probably due to a memory leak. That seems to be when the system has not been rebooted for a long period as I usually hibernate each night.
I have never experienced anything bad getting through, so it does the job.
My issues are:
1. When there is a security advisory, say for a new program, the dialog box appears for all users that have logged in. I have complained about this to no avail. This means that when my wife gets on, she sees messages about something I managed earlier. This is sloppy programming. Do you know of any other program that broadcasts warnings to all users?
2. There is no known provision for setting the OS priority for updates and scans lower. It just ain't that important to get the hourly update.
3. I do not like how long it takes to initially start a user after a restart. Usually at least an additional minute.
4. The dialog box for a warning supposedly should contain advice based on knowledge of that program. I have yet to see any content, even for widely-known programs.
I agree with an earlier post about the level of control that is possible. For example, the kid's user only can use IE, which has the parental controls set. I use Firefox with parental control turned off.
My license is about to expire. I am also uncertain about taking a chance on Norton again. The price for this package is good, however.
[Added] Oops, I just had to log off my user as vsmon was hitting 99%. Terminating open programs did not help. This time the memory usage was not that high, so perhaps it is not a memory leak.
3 of 3 customers found the following review helpful:
 Works great, never had issues, top rated by IT pros, 2007-12-31
I switched to ZoneAlarm a few years ago after using McAfee for several years. ZoneAlarm has a top-rated firewall (available for free) and anti-virus protection equal to other competitors (Norton, McAfee, etc.). Though McAfee generally worked well, there were a few minor performance and incompatability issues that arose, but the deciding factor was when they changed their user interface from a standard component based configuration (antivirus, firewall, anti-spyware, privacy) to a vague "goal" oriented configuration which obscured control of the components. If you want clear control, the component interface is superior. ZoneAlarm provides a clear interface to the components, just as McAfee used to. I have not had any performance issues with ZoneAlarm installed on WinXP and WinVista computers. One update issue was quickly resolved by addressing content in the user forum. Installation and configuration is a snap, and fine-tuning is available for those who want full control. Though I see many negative reviews on Amazon, these are in conflict with my experience and all the prof. reviews from IT pros I have found.
3 of 3 customers found the following review helpful:
Yes ... it ...WAS... a resource hog, 2007-12-29
I have used ZA for many years and was a pretty delighted customer until version 7 came out. When I upgraded I got LONG boot times, checking for updates was very CPU intensive and ZA would bring my machine to its knees at various times. (This is a P4 with 1Gb of RAM). Interestingly the same version of the software worked FINE on my P3 laptop so ... apparently these performance issues were the result of some kind of resource conflicts I could never track down. I was ready to uninstall and switch to Norton or someone else but found a newly released version on the ZA website V 7.0.462.000.
For me at least this new version fixed all of my performance issues and I am back to being a happy ZA customer once again.
7 of 7 customers found the following review helpful:
You need to know what you are doing using this., 2007-12-29
I have been reading the reviews on this product. I disagree with much of what people are saying. The fault (I suggest) is not so much with the ZoneAlarm program as with the user who isn't willing to spend the time to learn how to use it to it's full potential.
I have had this on my system for the last 6 + months without any of the issues being described. I'm running XP Pro SP2 on Pentium D 2.80 GHz processor; 3 Gigs RAM and such.
This program is not for someone who likes to have the antivirus simply do it's thing without your personal involvement at all. The initial set-up is defaulted to an somewhat interactive training mode for the ZoneAlarm as it learns your patterns of your computer use. After that period is over it will switch into setting the limits based upon your usage with pop-up prompts asking if you wish to allow actions for you computer to take when new actions by your computer initiate.
The Program section gives an extremely complete list of all programs running on your system with the setting each has to access the internet or networks with the permission setting for sending and receiving e-mail. It is in this section of the program you can fine tune what your programs can or cannot do on your computer.
This program gives an experienced user more control than any other I have seen so far. The down side to this control is there is a long curve of adjusting settings so you don't have system "hangs" or your browser suddenly not being able to access the internet.
I have successfully used this repeatedly to clear out very stubborn trojans on customers computers that their own antivirus software wouldn't touch.
Take the time to work with the program. You will learn about your system in the process and have a security envelope on your system that will be hard to beat by the competing antivirus/spyware programs on the market.
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