17 of 23 customers found the following review helpful: Zonelab Service What Service? None!, 2006-09-28 Received this item 2 weeks ago. Found out that is was the 2006 version and not the 2007 as advertised. Contacted Amazon and they said I could return it for a full refund. They would also pay for the return shipping. I contacted Zonelabs by E-mail. Now two weeks later still no response other than the next day acknowledgement of receiving my mail. The product has some flaws and often reduces internet transmission excessively. Update: Now four weeks have past and still no response from Zone Labs