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From:Rosetta Stone
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User Rating: Amazon Sales Rank:#55 |
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23 of 33 customers found the following review helpful:
 WIsh I could actually review the product but..., 2008-06-10
I'm sorry, but this isn't a review of their actual product. It's a tale of virus infected software and terrible customer service.
I purchased Latin American Spanish Levels 1, 2 and 3 from a Rosetta Stone Kiosk. When I loaded on the first level, my virus software (BitDefender) notified me that 7 of the content files were infected with the Exploit.SWF.Gen virus. Not a huge deal, but it quarantined the files so they couldn't be used. I sent an e-mail to their customer service asking if they had received any other compliants like this and what I should do. Their response? (after thier automated "thanks for your question, we'll get back with you as soon as possible") Nothing. Sent a follow-up e-mail. Nothing. Call me crazy, but when you spend $450 on a software package, a little customer service would be nice.
I'm in the process of returning the software. Can I return it to the Kiosk? Nope. Company policy. I have to mail their junk back, on my own dime. To rub salt on the wound, you have to jump through several hoops to return the software and have to listen to their unbearable customer service recording (over and over since it takes quite a bit of time to actually speak with a person) about how much Customer Satisfaction is important to them, how they understand how valuable my time is and how an easier way to contact them is through e-mail. Hah!
 Good solid program, 2008-06-06
This is a good solid program but without my having taken a Spanish course before, this would have been a lot harder. Taking a begining Spanish course either before or in conjunction with this would help a lot. I would recommend this as a supplemental program. Covers a range of skills needed to learn a new language.
3 of 4 customers found the following review helpful:
 Interesting Language Learning Possibilities, 2008-06-04
I am very pleased with the features of the product. Usually, language programs require you to just listen and write. This program uses speech recognition technology, and you speak as you go along. The program prompts you if you are wrong. It's enjoyable! -Gary Ciesla
5 of 5 customers found the following review helpful:
Immersion software that really works!, 2008-06-03
I've been working with the Rosetta stone software for about 3 weeks now, as little as a couple of hours a week, and I am already noticing remarkable results. For example, at the grocery, I can pick words out of packages that are bilingual. The seemingly simplistic activities are really sticking with me! I have a heck of a time with pronounciation, though. It will drill you and drill you until you get that part right. :)
I wanted to note also that my copy came with a set of headphones in the box, I didn't know it would have them, so I ordered an extra set. If you're looking to save a few bucks, keep that in mind. :)
7 of 8 customers found the following review helpful:
Excellent addition to a learning program, 2008-05-25
My Spanish has always gotten me around Mexico and South and Central America OK but I always stumbled through anything much more than getting on a bus or ordering food. Since I am giving serious thought to retiring in Central America or Mexico I decided this was a good time to pick it up a few notches. I also frankly find it embarrassing that when working in other countries all educated people are multilingual while I am stuck with tourist Spanish and English. The Spanish Latin America V.3 has been an excellent resource for me. As several reviewers have pointed out, no one book, CD, etc. is going to teach most people a foreign language. However, I have found it to be a great underpinning of my study. I combine it a Learn Spanish in your Car CD series, dictionaries, TV, Spanish language newspapers and forcing native Spanish speakers to endure my grating speech. What I have found most useful about RS is that it has made these other resources much more helpful. The Learn in you car CD sat around for years without much use but now I find it useful when combined with RS. Much the same with other resources. So pick up a copy and then immerse yourself with as much written and spoken Spanish as you can from all avenues.
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