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From:Pantone
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1 of 2 customers found the following review helpful:
 Bad product, non-existant customer service, 2008-03-27
Despite a few reviews that said a defective product cast a red tone on the monitor, I ordered the Huey Pro. I had read that customer service at Pantone sent a new product out in 2 days and decided even if I got a defective product, it would be corrected quickly. The setting flexibility in the Huey Pro seemed worth the possible hassle.
I got my Huey Pro and installed it. Had a red cast on my monitor and so downloaded an update from Pantone as a previous buyer suggested. Still a red tone. I contacted customer service online and reported the problem. Over 3 weeks, I updated my customer service request several times and called the 800 number but had to leave a message. Still no response. Nada.
I finally called the store that sold the product and they are sending a replacement. I hope it works. If not, I will return it and buy something else.
At this point, I suggest you not bother with this product or company.
1 of 2 customers found the following review helpful:
hueypro, 2008-03-27
this product absolutely would not work for me. support staff at pantone tried hard to help....sent me 3 additional units to try. three hueypro devices gave me a distinct red cast and the fourth turned things yellow-green. used the latest software updates and tried to calibrate with each multiple times in different lighting conditions. support staff at x-rite was useless, wanting only to sell me a much more expensive device. i'm returning them all.....................
Everything turned a greenish color...., 2008-03-22
I have heard so much over the years of the Huey Pantone huey Pro MEU113 and was very excited to finally get one. Unfortunately, it just didn't do what I expected. I tried this on two LCD monitors and the corrected colors on both of them was very greenish. I returned the product - it just was not as expected for me.
1 of 2 customers found the following review helpful:
Another pink/magenta screen, 2008-03-20
So you've read a bunch of people say it turned their screens pink. I am also one of those people.
What am I using:
2 x 23-inch Apple Cinema displays
Canon Pro9000 printer
with Apple Aperture 2/Adobe Photoshop CS in between.
Serious photographer here, consistently frustrated with my on-screen color vs. printed color when using Huey Pro, I deactivated the Huey profiles and calibrated using my eyes and the internal calibration system of Mac OSX. Results are not perfect, but much more accurate than Huey. Now I am looking for a device that actually WORKS.
Summary: waste of time and $$; don't bother
1 of 2 customers found the following review helpful:
Utterly useless. A quality-control nightmare., 2008-03-19
I'm normally not so negative on a product, but this really is one of the worst I've used. No matter what I did, my MacBook Pro and Apple 23" Cinema Display ended up looking pinkish/brown. I've read numerous reports of this, but still took the plunge. I've also read of people getting slightly different results between identical Hueys, so clearly this device is not being tested correctly. In any case, the product may in fact work if you get a GOOD one, but since that's a risk nobody wants to take, there's no possible way to recommend this device. I since bought a Spyder2 and have had nothing but joy from it.
Stay away.
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