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From:Motorola
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User Rating: Amazon Sales Rank:#83 |
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 Good Modem, 2007-12-08
This cable modem does what it needs to. Great modem for a great price.
6 of 6 customers found the following review helpful:
Very good cable modem, 2007-12-01
I have been a Comcast high-speed Internet customer for about 5 years. The modem Comcast provided as part of a package deal was a Motorola Surfboard 4100. About 4 months ago, I noticed that I was getting barely more than 1/2 the speed I was paying for, which was 6Mbps. I complained to tech support. They sent a technician out and within 3 sec. after walking into my office, he said, "Oh...I know exactly what the problem is; you have an 'end-of-life' modem. You need to upgrade to a 2.1 DOCSIS modem, and I would recommend a Motorola Surfboard as one of the best." So I got on my favorite shopping site, Amazon, and bought one. Not only did it work perfectly from day one, my average download speed on Speakeasy.net is ~22Mbps -- almost 6 1/2 times what I was getting with the old Surfboard -- and the upload speed increased from ~364Kbps to ~1.6Mbps.
Would other brands do as well? Probably, but I stuck with Motorola because the last one was 100% reliable; never had a problem. The only reason it was not delivering the speed is because Comcast's system had changed and the old modem's software could not keep up with it. I also like the fact that Motorola moved the standby button to the top where it is more easily accessible. I have a new Vista computer and have to put the modem on Standby after putting the computer to sleep, because (not sure why) Internet activity tends to wake it back up.
I found it disappointing that Comcast apparently does not alert its customers when their modems are obsolete. If you're having a similar problem, check with your ISP. If you need to upgrade your modem, I highly recommend this one.
1 of 10 customers found the following review helpful:
 Caution: No phone jack., 2007-11-27
My cable company Cox communications tech support recommended this modem so I wouldn't need to rent one from them. However it had no phone jack to plug in my modular phone cord, like on the rental. Oops!
9 of 38 customers found the following review helpful:
Subtle performance in an understated chassis, 2007-11-05
I recently purchased the SB5101 to replace an ailing Toshiba modem I've been using for the past six years. I wouldn't be writing this review if it weren't for the local fire chief being a dishonest charlatane at a recent church fundraiser. Please lend me your ear while I explain. The local Catholic church (Our Lady of Perpetual and Weeping Holy Bliss of the Virgin Mary de Guadalupe) held their annual summer fiesta fundraiser and me being the dutiful Christian felt obligated to attend and spend copious amounts of money on greasy Mexican foods and cheap handicrafts being peddled by the local population of illegal immigrants. One of the many ways to seperate cash from person was in the form of a silent auction. If you're not familiar with the term it's a form of combat in which a person finds an item they wish to own, writes their name and bid on a piece of paper attached to said item, and then defends it by hiding the item behind a larger object or "camping out" next to the item and outbiding or intimidating anyone that comes near it. It was at this silent auction I happened upon a box claiming to contain a Motorola Surfboard SB5101 Cable Modem, the very modem this review... reviews. Surely this was a sign from Our Savior Jesus Christ, one and only son of God, who died and was buried and rose again and all that sci-fi stuff! He knew I needed a new modem capable of 30mbs download speed, support for up to 32 users and fully DOCSIS 2.0 compatible. I placed my bid and prayed that this very modem would be mine. Lo and behold when the auction ended it was I who was the proud owner of this very box. That's right, I said box, for when I opened the box, after parting with $20 American, and in the comfort of my home, I was slapped in the face by the sight of a Toshiba cable modem, the very model I was trying to exorcise from my dwelling! After several frantic phone calls I was able to track the "donor" of the item. It was none other than F**** M**********, the fire chief of our fine city! I was shocked and dismayed that such a respected member of society would stoop to such lows as upgrading his own modem and leaving the dregs to a local church ready to be snapped up by a cheapskate such as myself. After cursing him and his offspring I logged on to Amazon.com using my pitiful excuse for a cable modem and purchased a SB5101 new. Performance seems to have increased but oddly streaming porn doesn't seem much faster. The standby button is more annoying than it is helpful, especially with kids. Overall, I'd say the modem performs as expected but if you've got a crap connection don't expect miracles.
1 of 1 customers found the following review helpful:
Motorola sb5101 cable modem, 2007-10-30
Unit works great, no problems of any kind.
I do have a small hint so some one doesn't have to spend long useless time with their cable customer service that takes forever to get to the tech people. If you have a router or even a voip (phone box). Most have built in fire walls. If when installing every thing is on and looks to be working but you can't get online; before calling for help. Unplug the modem, router and phone box if have. Then in order plug back in 1-modem, 2-router, and lastly 3-phone box if you have and this will set you up so the other fire walls won't block the modem. Hope this helps.
Best price was found at [...] I looked and reviewed for the better part of three months for modems and price.
JW
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