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From:Panda Software , SOS Network ,
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User Rating: Amazon Sales Rank:#7368 |
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2 of 2 customers found the following review helpful:
 Review for Titanium 2006 and Antivir/Antispy 2007 - Bad Customer Service, 2006-11-04
I initially reviewed Panda Titanium 2006 (the review that follows), but the same issues apply for the 2007 version because I tried upgrading to that to see if it would work and it did not. The same abysmal customer service applies to both.
I bought Panda Titanium 2006 after looking at several packages and settling on it because of its ability to block malware by more than an 'after the fact' signature.
Unfortunately, I have yet to find out how it works. I get a missing DLL message on install (I have now tried Titanium 2006 and their 2007 version as well). I assume that I may have something strange on my system, although it is a fairly regular XP Home install. I have no problems with the system that I can find using other tools and at this point I will be just dropping Panda and flushing my money because I don't have the time or patience to figure out what the idiotic problem might be or doing a reinstall on the off chance that that will fix the problem.
As a warning, my dealings with Panda tech support have been a joke, at best. I first emailed them and there was no response because I had not registered the product. It's hard to register when the software won't even install. I finally wandered around enough to find out how to register online. This allowed me to get a response which basically was a form that asked about the same information that I already provided on the initial contact email (how efficient??!?). Their initial fix was to tell me to uninstall all the other antivirus software on the machine. This was already done (as again outlined in the initial email and the email form). When this didn't make me go away, they had a few other useless suggestions that finally ended with the response that I had some sort of internet caching software that I would have to talk to my OS vendor or my ISP about. That is and was rediculous. I have no non-OS software for connecting to my DSL provider (just configured the Microsoft networking) and I don't believe that XP does that sort of thing out of the box. In other words, Panda support just keeps throwing dirt and dust in the air hoping that you'll finally go away. It finally worked with me.
I thought paying for a supported antivirus product was a good idea. I guess not. I'll just go with the free ones and keep my XP box off the internet.
2 of 4 customers found the following review helpful:
So far slooooooow and the cure is worse than the illness, 2006-10-30
So far the Panda internet security has made the computer so slow and if it's caught anything, fine, but what is still here has made the computer hardly worth using.
I'm not a computer geek, so I don't have a clue as to what's happening, but he computer internet access is slow and sometimes blocked.
Firefox often won't load, then it does, but then continually a page pop's up that says that the page being requested is unavailable.
I'm not sure how much protection I'm getting, but at least with Norton, which I know slows the computer down too, I could get online.
I thought I'd give this one a chance as a salesguy told me it worked well, was the latest and greatest and wouldn't slow down the computer, however so far my experience has been bad.
If my computers problems aren't due to Panda then it's just a weird coincidence.
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