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From:Smith Micro Software Inc.
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See Product Page
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User Rating: Amazon Sales Rank:#1901 |
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4 of 5 customers found the following review helpful:
 Are we talking about the same software?, 2007-08-15
I have this software installed on a PC at home and it works great! Easy to install, runs like clockwork. I have used it to restore and it works every time. I backup about 25GB of my 80GB hard drive
Contrary to what others say it IS possible to pick and choose only certain folders on a hard drive that you want to backup. When you set it up you can choose 1) Backup my entire computer, 2) Let me choose specific files, folders, and drives, 3)Let me choose files by type.
I can't comment on support (or lack thereof) because I haven't needed it.
11 of 11 customers found the following review helpful:
 Can I give it 0 stars?, 2007-07-03
This is just awful -- I purchased Retrospect HD 2.0.144 several months ago for use with a Western Digital 200GB external disk drive. I was first surprised that there is *no* configurability -- you have to back up the entire disk and cannot exclude any files. I'm a developer and need to back up my work-in-progress every night between version control check-ins, and there are lots of huge intermediate files that could be excluded, but there is no such option.
Yesterday, I accidentally deleted four source files and figured, hey, I can just restore them since they haven't changed since last week. But nooooo -- I launched Restrospect, selected "restore" and picked the last restore point for that drive. 12 hours later, it was still "scanning drive d:", but finally gave me a list of directories in the root of the drive. I tried to expand the tree for the files I need and it went away for another hour. Finally, I selected the whole tree (can't afford an hour each time I need to move down one level) and it's been "preparing for restore..." and "calculating time for restore..." for a while now.
So this software is basically a toy. There are maybe 50,000 files in this tree, but you'd be surprised how quickly files accumulate. Also, EMC's support is a *joke* -- they want $70 just to talk to me on the phone. And I have no expectation that they will be able to solve this problem.
This software apparently backs up fine, but don't expect to ever actually restore a file in a finite amount of time. And after all, isn't that the point.
9 of 10 customers found the following review helpful:
Retrospect - stay away, 2007-03-16
This is without doubt the worst experience I have ever had with software. I had been using Retrospect (older version) to back up, had a crash and attempted to recover files. First, the software will not install on the new laptop. Second, product support from manufacturer and distributor are a joke. There is more but why bother?
STAY AWAY!
4 of 9 customers found the following review helpful:
Retrospect Express, 2007-01-31
Very easy to install. Seems to be doing my backups as scheduled. It is what I needed and everyone needs.
17 of 18 customers found the following review helpful:
Stay away from this product, 2007-01-28
I didn't have any troubles getting the license code entered..but my disappointment with this product comes when trying to actually use it.
I tried backing up 90 GB to an external WD 500GB drive with 360GB free.. "Not enough space on backup drive" .... really informative. So I reduce the amount of data I'm backing up to see at what point it will work. It never does. I continually get "Not enough space on backup drive". So, the software obviously doesn't work the way it was advertised.
On top of that, it's practically impossible to get technical support from this company. Emails to any support addresses I could fine went unanswered. Since I bought this software from Amazon, I'm not even sure I can return it.
Find something else to spend your money on.
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