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From:Smith Micro Software Inc.
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See Product Page
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User Rating: Amazon Sales Rank:#2437 |
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 Very buggy with non-existent support, 2008-07-14
Had problems installing and using this software and I am a computer professional. I emailed support and got no response. When I then called for help they said that their phone support cost $69 - I pointed out that this was more than the software (which never even worked!) and the customer service rep. simply responded with "I don't make the rules. Have a nice day." and just hung up the phone on me.
Rude, non-existent product support and it's probably because they get flooded with problems. Stay away from this company!
1 of 1 customers found the following review helpful:
THIS HAS A SERIOUS BUG EMC REFUSES TO FIX-DO NOT BUY IT!!!, 2008-06-02
I bought and installed this software several months ago. As I typed or dictated, the window would suddenly lose focus every 5 to 10 minutes and my typing or dictation would be lost until I noticed. It was frustrating. But then, when I used my computer to give a presentation to a client in PowerPoint, it lost focus and just hung. Every 5 minutes!! Using msconfig, I finally traced it to this #$*&(#$ software. I looked on their website and sure enough, they acknowledge the bug but have never fixed it. There is no solution and no work around. It appears they are focused on porting to the Mac to get more suckers. I uninstalled their software and will never buy anything from them again. I suggest you save yourself the pain I suffered through and find a different backup program.
1 of 1 customers found the following review helpful:
Imperfect Solution DO NOT use with VISTA, 2008-03-01
Unlike a lot of reviewers I have had absolutely no issue with either installing or backing up my data - but then again I always log in as the ADMINSTRATOR on Windoze XP - I have used version 1.1 on XP PRO for nearly 3 years and upgraded to this version as a cheap solution - particularly if you don't buy from Amazon, for use on a new Vista machine.
To be fair this software works great under XP - it saved my bacon countless times over the last three years BUT it is next to useless with Windoze Vista ... sure the backup is efficient, incremental and scheduled backups work a treat BUT don't think for one moment it will restore Vista to a working state ..... I got nothing but errors after restoring a Vista PC. Fortunately I had a disc image created with Acer eRecovery management which I used to restore the OS plus applications and then restored my data from the Retrospect Express HD backup.
Consequently I have donated this software to my son for use on his XP Home machine, meanwhile I am in search of a better solution, i.e. Acronis or Norton .... there must be something better out there????
2 of 2 customers found the following review helpful:
 Don't understand some of the reviews, 2008-01-11
You can definately choose to backup more that just the entire hd. You can choose individual folders if you want. My friend uses it to just back up one huge folder that has all his business files.
I must admit that I've never actually used it to restore anything yet so I can't testify how well it would do that, but it's been backing up my hd faithfully for over a year every Monday morning at 6am. Installation was a breeze. However, the documentation and user interface is poor. The explanations as to how the program works is also insufficient. I'd like to see more of a well written explanation as to what it's doing and how it works.
2 of 2 customers found the following review helpful:
No matter what I do, I can't make it work!, 2007-11-16
This program came with a hard drive I purchased, and I thought, WOW, backup software. That is, until I tried to make it function. I never saw anything so user un-friendly. I spent probably 12 hours, and still can't get it to save a system restore and the documentation stinks.
Why can't somebody come up with a reliable, easy to use back up program that works??????
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