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From:Motorola
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User Rating: Amazon Sales Rank:#4242 |
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2 of 2 customers found the following review helpful:
 Great reliable Cable Modem, works with Cox, 2007-12-18
I purchased this modem to replace a D-Link modem that seemed to always reset on me when I would play my Xbox 360 on Xbox Live. After switching over to this Motorola Surfboard Cable Modem I have not had one issue! It is a great reliable Cable Modem and works well with Cox Broadband here in Arizona.
1 of 1 customers found the following review helpful:
 Solid modem, 2007-12-08
This modem does what you want it to do, exactly how it should. I can't complain, there really isn't too much to discuss about straight up cable modems. I take away one star for how heavily they advertise the docsis on this modem even though most ISPs do not support it. Don't expect the extra speed (especially 20x, that makes me laugh and laugh some more), but if you have DOCSIS supporting ISP, don't get a modem that doesn't take advantage of it. In short, solid modem, but some misleading advertising. I purchased this in case my ISP decides to use DOCSIS.
50 of 50 customers found the following review helpful:
No longer manufactured by Motorola, 2007-11-17
Recently I started looking for a modem to replace my aging Motorola SB4100. Based on the good reviews, I decided to buy the Motorola SB5120. Unfortunately, I found the SB5120 extremely hard to find (Amazon did not have it in stock at the time). The SB5101 however was in stock everywhere for about $50. Out of frustration, I contacted Motorola to ask about availability and the significant differences between the 5120 and the 5101. The Motorola technician that I talked to told me that the reason the 5120 is scarce is that it is no longer manufactured. He also explained that the difference between the two modems is the internal chipset. The 5120 is a TI and the 5101 is a Broadcom. He also said that there is no difference in performance; both are capable of 38 Mbps downstream and 30 Mbps upstream (limited by the cable company's tiers and number of users on the net).
Finally, I asked him which he preferred (since I could still track down a 5120 if I was willing to pay enough...). He stated unequivocally that he preferred the SB5101 and the Broadcom chipset. He also stated that the speed on the modems is artificially capped by the cable companies so that they can sell tiers of service. This modem, he said, has a lot of available overhead so as the broadband companies compete and raise their level of service, this modem can handle it. Finally, he told me that there is a new DOCSIS standard (3.0) recently approved; the 5101 modem is upgradeable to DOCSIS 3.0 should the cable company choose to do so.
That said, I followed his recommendation and bought a 5101.
2 of 2 customers found the following review helpful:
Motorola SB5120 Cable Modem, 2007-11-04
An excellent product. Switches on/off cable instantaneously and handles down/uploads at any speed presented by the cable. It has been used with direct Ethernet connection and also through a wireless router; the USB connection has not been used. The first SB5120 I used was rented from my cable company (don't know if it was new or refurbished) and ran for 2.5 years before developing a problem in the switch that shifts between active and standby modes. The cable company provided two other refurbished modems (different models) that failed to perform as well. Direct purchase was the only way to get another SB5120. Connection to the cable was essentially automatic, requiring a single phone call to transmit alphanumeric identification data.
Modem works well, but USB cable defective, 2007-10-24
I bought this modem to replace the Scientific Atlanta cable modem on lease from Comcast. It works pretty well so far, though I didn't notice any significant difference in performance between the two. Maybe the cable modem technology has been stagnating for quite a while :-)
I had a negative experience with Motorola's customer service and subsequently a pleasant experience at Amazon after the purchase. The USB cable shipped with the cable modem is defective right out of the box. It took me a while to figure this out. When inquiring at Motorola whether it has to be a special cable in the process of diagnosing the problem, their customer service declined to assume any responsibility for the product quality other than the modem itself to my surprise and instead pushed me to Amazon's customer service, where a representative from Amazon promptly offered to credit my account for the cost of the cable. What a difference in how to treat customers! Motorola has just lost a customer. I own a Razr V3. I'll be hard pressed to buy another Motorola phone next time around, though. And, for Amazon, I'll surely be back to make more purchases.
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