|
From:Motorola
|
See Product Page
|
User Rating: Amazon Sales Rank:#1053 |
| | Page: << 1 2 3 4 5 6 ... 33 >> |
 Motorola warranty procedure STINKS!, 2008-07-17
I purchased this cable modem four months ago. It worked fine - for four months - then it started dropping the connection. Turns out, the connections for the ethernet cable are defective at the circuit board level. (No physical damage or stress caused the defect - it sits safely in a closed media closet.) Motorola agreed to replace it but I must pay for the shipping of the new one to me or else wait for two weeks while I send the defective one to them. Once they get it they will send another to me - "within 7 to 8 business days after they receive it". So, unless I want to be without internet/email for up to three weeks (including shipping time) I have to pay for them to ship the replacement to me. Over twelve dollars for the 2-day UPS option. They offer a 1-day option for twice the price! Then I still need to ship mine to them. I'm probably looking at about half the cost (in shipping charges) of a new one for a warranty replacement! In my opinion, if a manufacturer determines that their product is defective, all cost associated with the replacement under the warranty should be borne by the manufacturer not the consumer. I'm very disappointed with Motorola and will remember this lousy experience before purchasing any more of their products.
 Has Not Failed Yet..., 2008-07-17
Without a doubt, this is one product that I would highly recommend you buy. It is easy to setup and to configure. The on/off switch on top of the unit is a saver for me for the times I don't want to connect to the Internet.
Cable Modem, 2008-07-01
The SB5120 Surfboard Cable Modem was exceptionally easy to install and use. I have been pleased with the quality, speed, etc. The price was good and it arrived very quickly after placing the order. I am really pleased with this purchase.
 very happy, 2008-06-08
well there is not much to say but it work great and very happy.
ship soo fast. cant ask for anything better...
Perfect Product, 2008-05-30
I purchased this modem about 3 weeks ago, and it has been rock solid since. No problems at all. Also, I had no problems registering it with my cable company (Cable One).
|
| Page: << 1 2 3 4 5 6 ... 33 >> |
|