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From:Palm
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User Rating: Amazon Sales Rank:#235 |
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 Not reliable, 2008-06-29
While this has all the right features, there are two big problems. First, these palms only last 18 months or so. Then freezes beyond repair. Second, whenever it is on, there is an annoying, constant high pitched buzz. I do not recommend this product.
1 of 1 customers found the following review helpful:
 So disappointed....., 2008-06-26
I have been a palm consumer ever since the oldest clie models and have always had pretty good luck. Buy one device, use it happily until it finally gets old and dies. I don't have unreasonable expectations for "life expectancy" of a device I use many times per day. However, I bought this model about 11 months ago and had problems right from the get-go. Within a month, the touchscreen was losing sensitivity and was not aligned right, meaning you sort of had to guess where to tap to actually pull up a certain thing. Tech support not helpful, but still under warranty so was replaced with a "remanufactured" device. (I won't even talk about how that process left me without a device for about three weeks...) Replacement device actually malfunctioned in EXACTLY the same way within one month. So frustrating to see that palm is manufacturing crap and then not taking responsibility when it fails. Especially because I tried to switch to a HP device - which functioned beautifully - and I couldn't get used to the different platform. What happened to my beloved palms??? So disappointed....
1 of 1 customers found the following review helpful:
 Wonderful Product!, 2008-06-24
This is my second Palm (with my first being the Palm E). Because I prefer a device separate from a cell phone and music and game devices, the Palm is a wonderful product! I use it to maintain all of my personal and business appointments, to play games, and to listen to music. I may be outdated in terms of not preferring more advanced hand-held devices, but this product is easy to use, easy to carry, fits easily in my purse, and has a reasonably long battery life before needing to be recharged. I am not disappointed with the E2 at all!
1 of 2 customers found the following review helpful:
Palm is GARBAGE, 2008-06-20
do NOT buy ... I have had a e2 AND a Palm Lifedrive ... both have had loving care but broke within a year. Customer service will gladly fix it for $150 so unless you plan to spend an adverage of $20 a month for this .. BEWARE and dont buy!!!
1 of 1 customers found the following review helpful:
Don't get an E2 - they self destruct, 2008-06-20
I had a seven year old m500 whose battery, and replacement battery, bit the dust. I've had Palms since the Palm III days. They've worked just fine, although dropping one and breaking a screen has never been pleasant.
However, the two E2's I've had show all the signs of rotten engineering. The first one ran for 85 days - then, the digitizer went nuts. Horizontal lines drawn across the screen went up, down, sideways, and you name it. The effect was especially notable on the writing area: the "menu" button could not be touched and the "home" button was, effectively, displaced to the very bottom of the screen. Digitizer calibration did not succeed, although, if, in the calibration attempt, one touches points offset from the correct points, a calibration would "succeed" - but the distortion on the touchscreen was obvious.
I called Palm support and they sent me a new one. Here it is, three months later, and the new Palm has started doing the exact same thing.
A search of the web shows hundreds upon hundreds of complaints about digitizer malfunctions on the E2. The old palms didn't do this. I therefore conclude that Palm made a severe design mistake; they get $150 for "repairs" after warranty; the warranty has been shortened up, obviously to get that $150; freeware and costware "solutions" to the problem are cropping up; and the company hasn't publicly recognized the problem.
Don't buy this thing. It's designed bad, from the start. I hate to say this, but I'm never buying a Palm again.
Ken Becker
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