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From:Symantec
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User Rating: Amazon Sales Rank:#1986 |
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7 of 10 customers found the following review helpful:
 I'm planning on suing Symantec in small claims court over this, 2006-09-07
This product destroyed over 40+G on my third internal drive when I loaded it. There was no reason for it to even access that drive, but it retooled it and left my other 2 drives alone. It cost me $500 to try to repair the drive and eventually I replaced it. I have that drive sitting in a box, waiting until I have $2000 to have it "slow read" to see if I can get the data back. This product is a nightmare and I intend on making Symantec pay for the money out of my pocket. No amount could ever pay for the data that I lost, which was all family photos and videos. This program is a disaster.
8 of 10 customers found the following review helpful:
 suspicions confirmed!, 2006-08-03
I'm rating GoBack two stars because I've used it for years, and it saved my bacon many's the time. However, it seems that Roxio sold its best product to Norton, and to judge by the reviews on Amazon, the result was a disaster. I'm ready to believe them because Norton SystemWorks destroyed my computer a few years ago: once SystemWorks was installed, it became so unstable that I could no longer use it. Since there was stuff on there that I valued, I bought a new computer and laboriously moved everything over by using 3.5 inch diskettes. Then I F-disked the old computer, reintstalled Windows 98, and gave it to my daughter, who has used it ever since.
The new computer was Windows ME, and I was able to get a Roxio patch for GoBack, which has served me well for five years. Now however I am upgrading to Windows XP, only to discover that GoBack is now owned by Norton (the current release is 4, while mine was 2, patched to 2.22). So I came to Amazon, prepared to buy it, only to read this series of howls. Guys, I'm sorry for your troubles, but thank you for taking the time to post your experiences here. And thank you, Amazon, for providing this wonderful service.
4 of 5 customers found the following review helpful:
If go back rating had a 0, that's what I would put!, 2006-08-02
I just re-installed my system works, and this time I decided to use the whole program including go-back. Now I am stuck in this twilite zone loop! I can not see my main drive, all I see is the go back window and do you want to reboot.
BUYER BEWARE!! Do NOT BUY THIS! IF YOU VALUE WHAT IS ON YOUR HARDDRIVE, STAY AWAY!
Please!
8 of 8 customers found the following review helpful:
There are no stars to rank this software, 2006-07-15
I have wasted more time and money trying to fix the boot problem created by this software in the past week than would have been imaginable. At this point I have resigned to paying someone to attempt recovering the data on my drive (if possible) and purchasing a new computer. Check the Amazon.com reviews, Google it.....this is the consensus and I couldn't agree more:
1. A Class Action Lawsuit is warranted;
2. Everyone I have consulted and contacted, including Symantec, has requested money for some part of a theoretical 'Solution' to this matter....there does not appear to be one;
3. I have fruitlessly paid for some of these parts, and no sum of parts will render a solution (check the reviews and rants all over the web, Google it);
3. Symantec online support and phone support is a classic case of spinning your wheels....they are not helpful, tend be rude and are uninterested in the matter. Both online and on the phone, the tech assistance wanted nothing more than to get the session over with (perhaps they are already well aware that a solution does not exist and do not want their time wasted);
4. Symantec products are not what they use to be and have declined substantially in reliability;
5. Symantec has no regard for its customers; and
6. DO NOT INSTALL THIS PRODUCT FOR ANY REASON; SYMANTEC WILL OFFER IT BUNDLED WITH ANOTHER PRODUCT - DECLINE THIS SOFTWARE AND AVOID ALL SYMANTEC PRODUCTS WHEN POSSIBLE (LOOK FOR AN ALTERNATIVE FIRST).
ps - the positive reviews you see, that is corporate propaganda...any fool can see that
6 of 6 customers found the following review helpful:
DANGER: Stay away from this software, 2006-07-09
The only reason i assigned 1 star to this product is because you can't give less than this.
I've now spent the better part of 8 hours trying to uninstall this software from my machine. Right now i'm trapped where GoBack has hijacked my machine and prevents me from even booting the system.
I've a PhD in computing, and 20+ years of development experience, and i'm seriously considering buying a new computer right now so i can get some critical work accomplished rather than to try to fix this Symantic screw up. This is crazy.
I spent more than two hours on online chat with Symantec's india service center; they were useless. They knew about the problem (my computer continually cycles between a GoBack error diagnostic screen #155 and a status screen that dumps back into the error diagnostic screen), but they had no meaningful strategies for helping me to resolve the problem.
The Symantec web site offers poor solution suggestions. Their solution requires a boot disk, but with only a CD drive on my computer to boot from, they offer no suggestions on how to construct a bootable CD with the tools necessary to correct the problem.
I have an option of calling their support line (@ $30 per incidence) TO FIND OUT HOW TO UNINSTALL THEIR SOFTWARE. This is more than i paid for it (which gives me an idea of how they're making money on this product).
Although they used to produce good products, Symantec has severely failed as a software company. They have cost me hundreds of dollars in lost productivity. I would be pleased to join a class action suit to make thems accountable for the malware they sell as "tools to help your computer run better".
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