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From:Sunbelt Software
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See Product Page
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User Rating: Amazon Sales Rank:#3855 |
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5 of 6 customers found the following review helpful:
 Older version, 2006-03-03
The software being sold is an old version, although it's described as new. Kept receiving a message daily indicating that it was time to renew my subscription, although I had just purchased the software. Customer Service was very good and they updated to the latest version. Amazon needs to indicate the age of software they're selling and the version. Other than that one specific problem, the software is good and the customer support is excellent.
 The jury is still out, 2006-01-14
I got Counterspy a couple days ago and tried to load it yesterday. Nothing happened. I tried to load it again. Nothing happened. I've never had an install disk that never worked and immediately thought I had a bad disk and CD Drive so I put in a language disk and it worked so I thought I had a bad Counterspy disk so I called them. Thought I'd go into retirement waiting until someone came to the phone. When I did get someone I was pleased to discover a nice tech who said she'd help me install the program. I was even more pleased to discover from her that she didn't try to give lame excuses as to why the disk didn't work immediately which I've found is rare with tech support because they're too eager to blame your computer thinking their software is always perfect. Directly from the CD drive did we try to install, but Spy Sweeper kept interferring and we had to constantly shut that down. After two tries we got the disk installed, we ran a scan and all was well. I discovered that if I turned off Spysweeper's Active-X shield Counterspy could do it's job. One person had complained that as long as you don't try to activate links in your e-mail you're fine. I tried that and had no problem. I really like the features of Counterspy. When you click the system tools you have My PC Explorer which allows you to manage systems on your computer that are hard to change. My PC Checkup patches security holes and windows vulnerabilities. History Cleaner allows you to deal with getting rid of things there so now I have two means. The great thing about that it tells you what histories you have instead of searching. Secure File Eraser allows you to choose what you want to deal with and encrypts the file before deleting leaving nothing behind. I like the fact that you can put your curser on any one of these things and the explanations happen rather than actually have to click it to open. The Active Protection lets you know what it's monitoring and what's blocked that you choose. I don't know a thing about that so I'm leaving that alone. The Spyware scan is amazingly fast unlike Spysweeper that can take as long as 12 minutes. I like the cute moving graphics as it scans. Where the jury is still out will come with my year long subscription. Will they be like Spysweeper who turns your subscriptions back making you renew when you don't have to. Will they send too many reminder notices when you know you have plenty of time left like Spysweeper. Will certain things expire where you can't correct them while everything works and is current in subscription like my '04 Norton Internet Security. What I really liked about the tech was when you tell them a problem, they directly address it whether they know the answer or not. They're not like Spysweeper who addresses what you have no problem with because they're too stupid to know the answer, nor will they admit they're at fault and placate you with sorry for your inconveniance while getting off on your frustration. I'll assume for the moment that Counterspy's scans are accurate. Maybe when I register Counterspy it'll show subscription activation date and when it's up. My second hope is that if I need tech support I don't get Social Security before someone comes to the phone. We'll see after I've had it a while if this was really worth the money.
2 of 4 customers found the following review helpful:
 Keep Looking, 2006-01-08
I bought this program on the recommendation of a technician who worked on my computer. He said it was better than the program I had been running previously. So I went for it. Not a good idea.
I run the scan after every Internet session. It typically returns 8 or 9 hits. They're always the same. Doubleclick, Realmedia and so forth and I always delete them. Recently my computer started behaving strangely. A friend suggested it might be spyware. I told him what I was running. He suggested I download the free spybot catching software from AOL.
The first time I ran it, it found 37 serious threats and MORE THAN 8000 POTENTIAL THREATS. All spyware that Counterspy never found, but this free program did.
There's no excuse for that.
3 of 5 customers found the following review helpful:
 Uninstalled after Update Went Berserk, 2005-10-08
I liked the idea that Counterspy monitored for spyware in the background, as well as providing a spyware check to be run periodically. Counterspy seemed to work fine, although running spyware scans seemed slow (about 20 minutes for 20 MB).
Then the software update 1.5 appeared to be downloaded. After I downloaded and installed the update, I got a proliferation of bogus warning messages. I tried to shut the system down and had to delete each of these manually (about 25 jobs).
At this point I uninstalled Counterspy and went back to the free Ad-aware program from Lavasoft (www.lavasoft.com), which I had never had any trouble with and is highly rated in the computer magazines. Ad-aware does not monitor spyware in the background, but updates are free (Counterspy charges after a year). It also seemed to be a bit faster than Counterspy and did not display confusing messages.
4 of 4 customers found the following review helpful:
 One of the Best, 2005-10-04
I am a systems/network engineer and while there is no one best anti parasite program, COUNTERSPY is one of the best and is included in my arsenal along with SPYSWEEPER and yes, still, PEST PATROL(though I rather dislike CA computer associates who bought PP last year.)
It is amazing to me how well COUNTERSPY works, not to mention free onshore technical support should you need it. (Imagine, an American company actually hires American workers). This is all the more interesting especially when you compare it to Microsoft AntiSpyware which was born of the same engine and is esentialy useless.
Still, make sure you are behind a hardware SPI (Stateful Packet Inspection) firewall as well as a software firewall (NIS, Zone Alarm, etc.), and never click a link in your e-mail and you are well on your way.
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