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From:Susteen
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9 of 10 customers found the following review helpful:
 DO NOT BUY THIS PRODUCT, 2005-12-30
Fellow Amazon Shoppers: I purchased DataPilot just over a year ago (not from Amazon) and it was a complete headache trying to get the software drivers to load and recognize the phone correctly. After much effort and repeated trips to their disappointing website (the included instruction sheet is useless), I was finally able to download my cell phone's numbers. However, I just tried to re-perform a data download and the same exact technical issues plagued me this year. Yet again the device drivers and software are so poorly written that I was not able to perform this SEEMINGLY SIMPLE STEP. I am currently a CIO, have run a corporate IT department, and I have been a software developer (and my current company develops imaging software). While the concept is awesome, this product is not ready for commercial sale. If you see a post that states this product is anything but junk, suspect that the person writing the post works for Susteen (the selling company).
6 of 7 customers found the following review helpful:
piece of JUNK!, 2005-12-28
i have two phones, one is older but has some nice pictures on it. And my boyfriend thought he would use this too. The instructions are absolutley WORTHLESS as is the live tutorial. It detected my one phone, but I could not find the files. IN the instructions it does not tell you where to go, but that it will automatically go to the right file, wrongo! I spent about 2 hours with both of my phones trying to figure it out. On top of all of this, customer support is only open till 5pm! Considering i baught this at night, NO HELP WHATSOEVER!
I wasnt about to sit down on the phone and have them try to help me since most customer help lines are useless.
I DO NOT recommened this product, especially if you do not know everything about EVERYTHING! The instructions offer no help, and i am a computer MAJOR. Dont waste the 80 bucks or whatever.
I am RETURNING THIS PRODUCT!
5 of 6 customers found the following review helpful:
Don't Buy This - Not worth the headaches!, 2005-12-16
Perhaps because FoxNews owns a piece of Susteen Corp., well, DataPilot, when used to put new address entries into your cell phone, does something very sneaky. It embeds a RESET for each address and tells phone the ringer is the FoxNews ringer! If your phone has internet and no foxnews ringer, each person calling that is in your addr book causes the phone to search fox web site for a ringer. Cust Serv and Tech Supp UNRESPONSIVE after 60 days of trying! You get stuck having to edit EVERY addr entry on phone, resetting ringer to normal and deleting foxnews logo as default image for EVERY entry! ALSO, contrary to their ads, be VERY careful... MOST new phones do NOT allow you to connect to internet via datapilot on laptop. Sprint, Cingular and others now blocking this but DataPilot keeps advertising this capability.
6 of 8 customers found the following review helpful:
Don't waste the money, 2005-11-03
I'm not happy with the purchase of this software at all. Having an LG VX7000 cellphone with camera, I have a lot of pictures and numbers in my phone and wanted to back them up.
I could never get this software to operate properly. After installing per instructions on a Windows XP platform on a laptop, I could never get the software to perform the functions I bought it for. I bought it to: 1) Download and back up my phone directory, 2) Upload songs as ringtones and other custom-made songs, and 3) Download pictures from my phone to my laptop. NONE of these functions worked.
1) In trying to download my phone directory to my laptop, the software ceased working and Windows closed down my laptop by performing a Windows memory dump and then re-booting (EVERYTIME, not just once or a few times). 2) Everytime I tried to upload an MP3 song as a new ringtone, the software failed by either saying I had no connection, or that my phone memory was full (it wasn't and had over 3 Mb of space). 3) When i tried to download pictures from my phone to the laptop, the software ran EXTREMELY slow in running any transfers and eventually locked up my computer. I successfully downloaded only one of 86 pictures before giving up.
Telephone support was hard to get, as I was put on hold three times and gave that up too. After reading reviews on the product, I gave up any effort to resolve this. I wished I had read these other reviews before buying the software, as I would never have bought it.
6 of 6 customers found the following review helpful:
 Better than entering data by hand, 2005-09-12
The software basically works but it is quirky and not much fun . . . but, yeah, it is a whole lot better than entering the data by hand.
Not much was supported on my new phone but all I wanted was to import my phone directory rather than have to enter several hundred numbers manually -- and importing the directory was one of the functions supported. I was not able to export data from my old cell phone, an LG 5200, however. It is supposed to be supported, but I was not able to connect to it using their cable (I did not contact support and have no idea whether it was a faulty cable or problems witht the software -- personally, I suspect the cable). Instead, I imported my data from Outlook.
I discovered the hard way that line breaks in the data (the comments field) cause the software to fail the download without any meaningful error messages. After much trial and error, I discovered the problem and had to clean my data externally as there was no convenient way to do so from within the software. My next attempts failed after downloading only a few numbers as it kept reporting that the phone's memory was full. I finally figured out (again, by trial and error) that despite indications to the contrary, the software was not clearing out memory before attempting the download (though none of the old numbers could be seen in the directory). Once I cleared the directory manually from the phone, I was able to download the new directory fine.
Like I said, the software is quirky, but it did work. Frankly, I doubt that they get much assistance from the phone manufacturers; most of what they accomplish they probably do by reverse-engineering the phones, so something like the memory problem is probably understandable. If your cell phone directory is large, reentering it by hand would be a real drag -- this is not that expensive and, at least in my case, it worked well enough to be worth the cost.
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