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From:Susteen
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5 of 6 customers found the following review helpful:
 COMPLETE WASTE OF MONEY., 2006-09-23
This company has the right idea, but is way too greedy, you can only use this software for 8 phones. Once you try using it on the 9th phone it makes you buy another license. Personally, i carry 2 phones, and I upgrade every couple months. I only got to use this software a couple times (I transfered my brothers phonebook), and now it tells me I need to buy a license.
11 of 14 customers found the following review helpful:
Limited to 8 phones - free software updates for only 6 months, 2006-06-20
I think the software works, that is why we're on our second copy of this program. With new phones being introduced all the time, the first copy we had didn't support our new phones.
So, for $70 some-odd dollars, we bought a new software package with many different cables to accomodate all of our different phones to simply transfer the company phone list into peoples new phones(used at a business).
So, I'm working on phone # 9, and I get an error that it only supports 8 phones (maybe mention that on phone # 8 that it's the last phone perhaps, so I can be proactive and address the licensing issue then, instead of when I need it to work the next time?). They say they offer licensing for 25, 50 or 100 phones, but they don't open until 9:00 am pacific time. Do they think people on the east coast want to wait until 11:00 am to conduct business?!? When you call AFTER 9:00, their voice mail says their business hours start at 8:00 am.... HUH?
We don't use any other feature besides the phone book transfer, so I have no idea if those other features work. Getting the phone book transfer to work is not incredibly intuitive, but after much trial and error, I got it figured out. Also, they just created a new wizard to walk you step by step through it... there's an order to follow, plugging in the cord to the pc, then to the turned off phone, then turn on the phone, etc.
So, shame on me for not finding a minimal software package to do the job we need. Licensing for 25 phones is over $100.
13 of 14 customers found the following review helpful:
Read this, especially if you have an LG VX3300!!, 2006-05-31
How I wish I would have read the Amazon reviews before I bought this product...
The saga is as follows:
- Had a palm pilot (Tungsten E, great product if anyone cares). Bought a cell phone (LG VX3300).
- Ditched the Palm so I wouldn't look like a jedi knight wannabe by carrying two devices on my belt.
- Found that I used the phone's calendar a lot.
- Yearned for software that could sync phone with PC.
- Found the Datapilot kit at local big box electronics store.
- Checked box for compatability with my phone. Yup, there it is.
- Felt sense of great joy (that would later turn to sheer aggravation...read on)
- Bought the kit ($75 retail. Ouch)
- Installed on my PC w/no problem...uh-oh, software won't recognize cable.
- Checked box again to confirm compatability. Yup, there's my model #.
- Checked Datapilot's website. Website said I would need a special cable for the LG VX3300 model and listed number to call.
- Called number. Susteen representative said he would send cable once I faxed receipt from big box store. Would take 10-14 business days.
- Faxed receipt to representative.
- Put date in my calendar on my trusty phone.
- Date came and went. No cable.
- Called Susteen again. Spoke to same representative as before. Representative said he had no record of my call, did not remember me and not cable was sent.
- Took deep breaths to control blood pressure.
- Representative did not apologize, but said would send cable. Would take 10-14 business days.
- Marked on my calendar again.
- (Guess what happened next)
- Date came and went.
- Called Susteen again. Asked for different representative to speak with. This representative apologized and said they would send new cable by 2nd day air.
- Cable actually came.
- Hooked up phone to PC.
- Contacts sync to PC. Calendar does not.
- Going back to big box store tomorrow and asking for refund.
If the above sounds like a good time to you, then by all means, buy the product.
10 of 12 customers found the following review helpful:
Total waste of money, 2006-05-11
If I could give this product less than one star I would. It is a total waste of money. My experence in computers made me buy this product thinking I could get it to work unlike the other newbies. Boy was I wrong as it did not work with the 4 phones I bought it for. The only good points the company gets is for such nice packaging the product comes in. Someone needs to work out their software bugs as they have a very good product.
I am so ashamed Amazon would continue to sell such a product after so many negative reviews. If Amazon had a rating system like Ebay the Datapilot would not get any customers to buy their product.
This is also the only product that I have seen that DOES NOT allow a customer to send feedback to the seller. Don't waste your time trying to get help from the company either.
The only other good point about the product is the cables it comes with as it is possible to use them with other software packages like Motorola Phone Tools.
31 of 34 customers found the following review helpful:
Just throw your money out the window now, it'll save time, 2006-05-08
Too bad we can't give a negative number of stars.
First, recognize that I am an electronics engineer who works with (and sometimes designs parts of) computers every single day of my life, including using/installing incredibly complicated pieces of software that cost thousands of dollars. I am extremely computer savvy and technically literate. Also, recognize that my computer, my OS, and my phone were supposed to be 100% compatible with the Datapilot software.
That having been said, I've just finished spending approximately 6 hours trying to get the software to work with my phone, as well as rehabilitating my computer from the damaged caused by the attempts at getting Datapilot to work.
I've read every bit of the installation instructions. I've read every potentially related article in their "knowledge base". I've tried everything they recommend as well as everything else I could think of, reinstalling things many times over. I've completely verified, by other means, that everything on my end (computer, phone, USB connection, etc.) works just fine with other applications and when used in any other manner *except* with the Datapilot software. I've verified, time and time again, that the drivers are the correct ones according to their instructions, and that the drivers are being installed properly, and that there is absolutely no problem.
Except that Datapilot absolutely will not recognize my phone, no matter what.
I've never requested a refund on any piece of software before, and I've never posted a software review anywhere before, but this is an outrageously bad piece of software. (Or else their compatibility list is a lie.)
Aside from the software just not working, there are problems with various pieces of documentation conflicting with each other, also.
I've requested a refund (I bought the software directly from Datapilot, not through Amazon). However, in detailed searching of their Knowledge Base, I now find that they say that a refund of something bought via credit card may take up to 2 billing cycles (i.e. up to 2 months) to show back up as a refund, which is ridiculous. They also say that they are going to charge a $9.95 "handling fee" regardless of the reason for the refund. The price of the software alone, in downloaded version not on CD, was $34.95. So they are charging nearly 30% of the purchase price for "handling" of something that is not physical and doesn't require any re-stocking or anything like that. And that refund policy is not posted in the normal website any place where you might possible see it before you buy.
Although I've never requested a software refund before, and only once or twice in my life requested a refund on other types of products, at this point I'm prepared to take them to court and spend even more money just for the satisfaction of getting that extra $9.95 back. I've never been more livid about a purchase in my life.
If I don't hear back from them right away and get a full refund very quickly, I'm definitely reporting them to the Better Business Bureau in any case.
The bottom line is that it's a great idea. And you may get lucky (like one or two of the people here)and have it work for you. But for most people it's a complete waste of time and money.
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