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From:Symantec
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User Rating: Amazon Sales Rank:#6527 |
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5 of 5 customers found the following review helpful:
 Installation nightmare, 2005-02-22
I installed NAS with windows XP and it would not work.
After several e-mails and phone calls to their support desk in India they had me delete all my Norton programs (pc anywhere and Norton Antivirus) and run some patches and delete files and delete items in regedit.
Now I get a 3 different errors when I start my computer, I can't do microsoft windows updates and Antivirus and antispam do not work. The support is very slow to respond and don't seem to know what they are doing.
I will probably have to reformat my machine and start again
5 of 5 customers found the following review helpful:
A waste of money, time and energy; crazy-making, 2005-02-20
Worked fine initially. Then it deteriorated. Took forever to enter a posting into Norton Antispam (to designate it as spam). Then inexplicably my e-mail on Outlook Express 6 got very buggy. Finally, I started getting duplicates, triplicates and quadruplicates of the same spam with minor variations, endlessly; and Norton Antispam began preceding the sender information in every incoming e-mail, including my professional listserv e-mails, with "[Norton Antispam]" (as shown here, in brackets). This resulted in my needing to delete the "[Norton Antispam"] when I replied to an e-mail posting. At one point I noticed that my listserv postings (professional group communications) had very sharply diminished in number. Ultimately, I found that Norton Antispam had-- apparently for my convenience-- segregated these into the Norton Antispam folder. There I found some 2,000 e-mails, all with "[Norton Antispam"] preceding the senders' addresses. Many of these were my professional listserv messages; others were the usual obnoxious scams and spams for which one purchases antispam software; however, when I tried to click on the button that tells Norton Antispam that "this is spam," I found it to be greyed out, and NONE OF THE MESSAGES COULD NOW BE DESIGNATED AS SPAM, apparently because they now had been funneled to me THROUGH Norton Antispam, like a gift. (I was, however, given the option to click on the button to indicate that "this is NOT spam.")
The wrestling with bugs in my system went on for hours and days, beginning with my internet service provider, going to Microsoft (where, for a fee, they helped somewhat), and continuing with Norton. Norton's customer support was execrable. On the final day of my efforts to get help, at one point I was on the phone for more than an hour, on hold. Support staff seemed befuddled, clueless, and ready to repeat what another support person had done that was useless, despite my protests. I was prepared to pay the nearly $30 they asked for their "help," but balked when the last technician was ready to charge me an additional nearly $70 because, supposedly, a virus had gotten into my e-mail. I wasn't convinced; very recently Norton Antivirus had scanned my computer and found no viruses. I had to ask to speak to a supervisor because she refused to take "no" for an answer to this billing. Norton's other products have so far worked well for me, incidentally.
Finally, I disabled the Norton Antispam and deleted all messages with the "[Norton Antispam]" imprimatur. This has apparently solved problems for now, and I just "block sender" on the spam.
3 of 3 customers found the following review helpful:
Slow and Not Very Effective, 2005-01-23
It takes far too long for the program to block an email that you just received. It is not that accurate. I would not use it if if was free.
10 of 11 customers found the following review helpful:
Unbelievable That They Even Ship It, 2004-10-04
I can't even believe Symantec would ship this in the condition it is in. Further, if it is so important to them to have some kind of antispam software in their suite, I can't believe they haven't put lots of resources into fixing it via their live update feature.
Summary of the problems:
It doesn't work... It's not catching spam.
When you select a spam e-mail that it missed and tell it "this is spam" to train it, it is horribly slow... It just took an hour to process the 300 spams I received over the weekend.. This is on a 2.2 GHz machine, and task manager shows that CPU is the bottleneck... 100% CPU utilization for about an hour.
It is not correctly integrated with Outlook. Whenever it processes a message, it triggers Outlook to think it is a virus accessing your address list. The best you can do is to tell Outlook to let it have access for 10 minutes at a time. In other words, if you get more than about 30 spam messages, you actually have to wait around and do a three step process every 10 minutes to get it to keep processing!
NOTE: SpamBully and other products do not do this, so this is NOT an Outlook problem. It is a problem with the way that Norton Antispam talks to Outlook.
In short, a horribly flawed product that should not be shipping until these issues are fixed.
3 of 3 customers found the following review helpful:
DO NOT Buy This Crappy Software!!, 2004-10-04
There is a huge bug in this software and it will not work with Outlook. The Anti-Spam toolbar causes Outlook to shut down and an error message pops up. This happens every time you start Outlook for the first time of the day with a new user. The folks at Symantec have known about the bug for well over a year but refuse to fix it. They blame Outlook, but they are the ones who designed this software to (not) work with Outlook. This company obviously does not care about its customers and their problems. Next time I will buy McAfee or something and stay far away from this company.
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