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From:MusicMatch
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User Rating: Amazon Sales Rank:#5854 |
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 Still does what I want it to..., 2008-07-28
I haven't had the problem a lot of reviewers are mentioning (dropping certain features) and I don't know why. I do get the upgrade pop-up at boot-up, but it doesn't bother me much. I just choose no. I do this because the later version doesn't do what version 8 does. I will continue to look into future upgrades, but will procede with caution. The only problem I'm having is that it no longer recogizes my internet connection. It also runs at a snail's pace. Other than that, it still does what I want it to do.
11 of 11 customers found the following review helpful:
 never again, 2006-07-12
I've owned several versions of MusicMatch and was very happy with the software, especially the library features. I'm currently using version 8 Deluxe which I expecially liked for the super-tagging capability. BUT every time I start it up these days, I'm informed BY POPUP that my deluxe features have expired and that I need to upgrade to the new version 10 (free) or purchase plus again ($20). There is actually another option of receiving all future Plus upgrades for an additional $40. Frankly, I've been quite happy with ver. 8 and was totally unaware that the Plus features expire -- until this happened.
We can argue all day about the fairness and costs (which I think STINK!) but my overwhelming gripe is that there is no way to get rid of the popup. EVERYTIME I START THE PROGRAM, I HAVE TO DEAL WITH THEIR POPUP! I've searched their website and found no help, personalized tech support is only available for 1 year, and I tried a couple popup blockers to no avail.
I don't care how great their program is, they have no right to repeatedly bombard my system with their STUPID notice to upgrade. Until this problem is fixed, I will never buy another upgrade and will start examining alternatives more seriously, and since Yahoo evidently now owns this software, I'll never again use Yahoo!
YOU BET I'M MAD!!!!!!!
12 of 12 customers found the following review helpful:
Yahoo unilaterally disabling paid for features, 2006-02-08
I'm in the same situation as Briface. I am a paid for Ver 8 customer and also subscribed to their radio service for a couple of years. I go to use my Super Tagging and it is blocked by a popup window telling me my super tagging "subscription" expired. What subscription? I never agreed to any subscription! I PAID for features and now they are unilaterally taking them away!! I can't even rename files from manually entered tag data. This uses none of Musicmatch's resources but is blocked by their stupid popup.
Beware this company. Their business model is to make you think you paid for something, then suddenly take it away from you and offer to reinstate it for a "subscription fee".
Does anyone know how much this subscription costs? There is absolutely nothing on Musicmatch's website and clicking on their popup yields a dead page. They are asking you to sign up for a subscription but they won't tell you how much it costs. Give me a break. I can't believe how sleazy these guys have gotten.
I'm not sure what recourse as usere we have. I may try the BBB like another poster. I think we should all be writing to PC Magazine too to let them know that this "editor's choice winner" of theirs is involved in shady business practices.
15 of 15 customers found the following review helpful:
MusicMatch, 2006-01-16
I agree with all the other reviews. The ONLY reson I bought Musicmatch was for super tagging feature. One came with my laptop. But I went out and bought 8.0 "deluxe" I thought it was deluxe! Now after a year all those features expire. I regret telling everyone how great Music Match was... I really don't know what you buy when you buy this software? I mean who dosen't have a media player. itunes/Windows Media Player etc...? (What's the best alternative? Anyone?)
15 of 15 customers found the following review helpful:
Features expire unlees you pay more money, 2005-12-14
I was very disappointed to find that some of the nice features such as supertagging expire. You don't really buy this product, you lease it. This is a nasty practice that was abandoned years ago by reputable software developers. Don't buy it unless you are willing to pay over and over again for the same features.
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