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From:Intuit
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User Rating: Amazon Sales Rank:#2913 |
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16 of 22 customers found the following review helpful:
 quicken 2003, 2004-04-19
I have been using quicken since the 90's. The best
Quicken was the 99 version. Since that time they have
been going down. I was going to order the 2004 but after
reading the reviews, I'm not ordering it. Have these reviews
been given to Quicken so they know how awful their product
has become. If they appreciate their customers, they will
do something to change their software. Thanks!
17 of 17 customers found the following review helpful:
DON'T UPGRADE!, 2004-04-07
I used to LOVE Quicken but upgraded to 2004 Basic to take advantage of free offer with Turbo Tax. They shouldn't even give this product away. It is garbage! Full of bugs! Can't load "budget" on toolbar because it won't be there next time I get on but others work. Data was corrupted in transfer. Constant crashing when customizing. Crashes every backup. It converted file types wrong then there is no way to fix. Support folks don't speak English. They want to charge $1.95 per minute to help with this awful software. To top it off, I didn't like the new format - especially the budget function. I was sick to my stomach after 8 hours of messing with it and having lost 15 years of data. Bought Quicken 2000 on e-bay since Intuit wouldn't sell or download it to me. Thank goodness my backup data was fine. Quicken 2000 is a great product. It's horrible that Intuit has done this to us.
13 of 13 customers found the following review helpful:
Intuit has lost the recipe, 2004-04-05
As a devoted Quicken user since 1995, I was just a little annoyed when Intuit told me they would cut off my online access for Quicken 2000. I bought 2004 Basic thinking I might at least get some improvements. After using 2004 for a short time, I was shocked at both the reduction in ease of use and the many blatant bugs I encountered.
In addition to the program being much slower and creating much larger files (slower backups), simple operations like copy/paste of investment transactions are no longer available. The worst part is the bugs. They can't even manage their windows correctly with some getting stuck in background or foreground. I've also had several program lockups. The help files, which in 2000 offered some explanation, now yield absolutely no new information over the dialogs they purport to help with.
This software is a total disaster. I reinstalled my 2000 and will do without online service.
8 of 8 customers found the following review helpful:
Big mistake!, 2004-03-28
I got Quicken when I bought TurboTax in order to take advantage of the free offer (I forget which software was the free one, the TurboTax is fine). I have MS Money on my old computer and thought I would try Quicken (help support competition) on my new one. So, how do I hate Quicken? Let me count the ways. First, I hate the look of Quicken. Second, I hate the annoying ads to upgrade when you install it. Third, I hate that it tells me I can download my banking info, then, when I try to do it, it tells me it no longer supports downloads from my bank. Fourth, I hate their Tech Support, which tells me I CAN download my bank info, but can't tell me how. Fifth, I hate that it doesn't automatically credit an account (like a credit card) when I write a check to that account. Sixth, I hate that you have to put in negative numbers for deductions when splitting you paycheck deposit. Seventh, I hate that you can't change the order of categories in your paycheck split. Sigh. I could go on but you get the picture. I'm switching back to Money.
5 of 5 customers found the following review helpful:
Lost Cause, 2004-03-27
As with previous reviewers, I was a Quicken 99 user and it was a waste of time and money to do the upgrade. Intuit clearly has lost touch with their customer base and fails to incorporate any value into their new, updated products. One would wonder who actually is at the helm of their product development department. Obviously, customer satisfaction takes a serious backseat to corporate profits. Sadly, their consistant downslide and destruction of what was a superior product is an embarrassment to Intuit. As a corporate professional, I would wonder why no senior management officers haven't stepped in to stop the demise of product quality and image. Quicken 99 WAS excellent.
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