2 of 4 customers found the following review helpful: Be ready to pay more, 2002-02-16 The downside to this software tool is that all tech support [is expensive], even for new purchasers. I have a LaCie Pocket Drive that works very nicely with my Mac PowerBook. But I was unable to get Retropect to back up to the Pocket Drive, even after doing all that was recommended by Dantz's manual and on-line help. This is a simple configuration. It should be a piece of cake for backup software. I will look for other backup solutions rather than pay a third again the street price of this software package every time I have a simple problem. Bottom line: This is a complex piece of software that may well cost you more than its purchase price to make it function satisfactorily.