Binding: Hardcover
Dewey Decimal Number: 658.812
EAN: 9780688123161
ISBN: 0688123163
Label: William Morrow
Manufacturer: William Morrow
Number Of Items: 1
Number Of Pages: 160
Packaged Height: 80 hundredths-inches
Packaged Length: 840 hundredths-inches
Packaged Weight: 60 hundredths-pounds
Packaged Width: 560 hundredths-inches
Publication Date: 1993-05-19
Publisher: William Morrow
Release Date: 1993-05-19
Studio: William Morrow
Product Description:
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
Customer Reviews:
 "raving fan", 2008-11-03
Good quality, really almost new. Highly satisfied, only wish it had arrived a little quicker. Ordered another used book at the same time from another Amazon source and it arrived 3-4 days sooner.
|
