Binding: Paperback
Dewey Decimal Number: 153.6
EAN: 9780071401944
ISBN: 0071401946
Label: McGraw-Hill
Manufacturer: McGraw-Hill
Number Of Items: 1
Number Of Pages: 256
Packaged Height: 71 hundredths-inches
Packaged Length: 898 hundredths-inches
Packaged Weight: 84 hundredths-pounds
Packaged Width: 606 hundredths-inches
Publication Date: 2002-06-18
Publisher: McGraw-Hill
Studio: McGraw-Hill
Product Description:
Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective PeopleA PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence.
Customer Reviews:
 Learn to communicate better!, 2008-10-31
I read this book as an assignment for a communication class. I thoroughly enjoyed this book as it was not only easy to read but, it provided valuable insight to what goes wrong during the communication process and how one can begin to steer the process back in a productive direction. After reading this book, I was able to use the practical applications to many different conversations i.e. personal and professional relationships. It is a truly valuable tool if you have ever left a conversation feeling that you could have done more. I will be purchasing the authors' other books.
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