Binding: Hardcover
Dewey Decimal Number: 658
EAN: 9780071497923
ISBN: 0071497927
Label: McGraw-Hill
Manufacturer: McGraw-Hill
Number Of Items: 1
Number Of Pages: 200
Packaged Height: 110 hundredths-inches
Packaged Length: 790 hundredths-inches
Packaged Weight: 84 hundredths-pounds
Packaged Width: 500 hundredths-inches
Publication Date: 2007-09-28
Publisher: McGraw-Hill
Studio: McGraw-Hill
Product Description:
In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work. Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity. The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce. - Treat your customers like partners
- Create a people-centered culture in a numbers-focused world
- Communicate your organization's vision
- Focus on strengths, not weaknesses
- Tie performance to the success of your mission
- Reduce your employee turnover
- Build communities connected by an emotional bond
- Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place
When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.
Customer Reviews:
 Too bad many American leaders and mgrs will not follow..., 2008-07-21
It is too bad that way too many managers, supervisors and leaders in the secular world will not follow the timely and true advise Mr. Sanders lays out in this book.
This is the first book I have read that has the correct way to view the secular world with a biblical reference. With that said, I dare you to read this book AND try some of the points in it and see if your work will not succeed!
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