ITIL Toolkits 2.3 
The Information Technology Infrastructure Library (ITIL) is a customizable frame
- Platform : Windows9x/ME/NT/2000/XP
- Added: May 22,2006
- Update: May 22,2006
- Price: 199 USD
- Rating:
- Support: Technical support
- Bookmarks:
Publisher's description
From:The Art of Service ITIL ITSM
The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices that promote quality computing services in the information technology (IT) sector. ITIL addresses the organisational structure and skill requirements for an IT organisation by presenting a comprehensive set of management procedures with which an organisation can manage its IT operations.
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